Cancellation, Return & Refund Policy

The Hayden Institute accepts limited returns on eligible products. Because the store includes nutritional products, diagnostic testing kits, therapeutic devices, digital products, and products fulfilled by third-party partners, return eligibility varies by product type.

Return Policy Summary

• Returns accepted: Limited to eligible products
• Return window: Return requests must be initiated within 10 days of delivery
• Return condition: Unopened, unused, and in original packaging unless the product arrived damaged or defective
• Return shipping: Customers are responsible for return shipping on eligible voluntary returns
• Restocking fees: None
• Exchanges: Exchanges are not offered

Please contact chase@haydeninstitute.com before returning any product. Products returned without prior authorization may not be eligible for a refund.

Standard Process Products

Standard Process products are final sale and are not eligible for return or exchange due to product handling, storage, and temperature considerations.

Standard Process orders enter fulfillment quickly and cannot be changed or canceled once they have been submitted for fulfillment.

This final-sale policy does not prevent The Hayden Institute from addressing products that arrive damaged, defective, or incorrect. If there is a problem with your shipment, please contact The Hayden Institute promptly so the issue can be reviewed and an appropriate replacement or refund provided when warranted.

Returns for Other Products

Unopened and unused supplements and other eligible products not manufactured by Standard Process may be considered for return when the return is initiated within 10 days of delivery.

Products must be in their original packaging and in a condition suitable for resale.

Please contact chase@haydeninstitute.com before mailing a return. Return instructions will be provided after eligibility has been confirmed.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or different from what was ordered, please contact The Hayden Institute promptly. Shipping damage should be reported within 3 business days of delivery whenever possible.

Customers may be asked to provide photographs of the shipping box and label, internal packaging materials, and affected products. Please retain the product and packaging until the issue has been resolved.

When a damaged, defective, or incorrectly fulfilled product is verified, The Hayden Institute will work with the customer to provide an appropriate replacement or refund.

Customers are not responsible for return shipping costs when a return is required because of an error by The Hayden Institute or one of its fulfillment partners.

Non-Returnable Items

The following products are generally not eligible for return:

• Standard Process products
• Opened or used nutritional supplements
• Digital products, downloadable materials, online courses, and completed digital services
• Diagnostic testing kits that have been used, opened where doing so affects their integrity, or submitted for laboratory processing
• Products marked final sale
• Gift cards, if applicable

Additional restrictions may apply to products for which health, safety, sanitation, storage, or product-integrity considerations prevent resale.

Therapeutic Devices and Health Equipment

Unused therapeutic devices and health equipment may be eligible for return when they are in their original packaging and otherwise meet the requirements of this policy.

Please contact The Hayden Institute before returning these products so eligibility and return instructions can be confirmed.

Return Shipping

Customers are responsible for return shipping costs for voluntary returns of eligible products.

Original shipping charges are not refundable unless the return results from an error by The Hayden Institute or one of its fulfillment partners.

The Hayden Institute does not charge a restocking fee.

Refunds

Once an approved return is received and inspected, the customer will be notified of the return status.

Approved refunds are generally processed within 7 business days of receiving the returned product and are issued to the original payment method. Financial institutions may require additional time to post the refund to the customer's account.

Order Cancellations and Changes

Please contact The Hayden Institute as soon as possible if an order needs to be changed or canceled.

Reasonable efforts will be made to accommodate requests before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered fulfillment.

Standard Process orders cannot be changed or canceled once they have been submitted for fulfillment.

Orders That Violate Purchase Terms

Orders that violate applicable purchase terms, including restrictions associated with Standard Process products, may be canceled or declined.

Any refund associated with a canceled order will be handled according to the circumstances of the order, payment status, and applicable purchase terms.

Questions or Return Requests

To request a return or ask a question about an order, please contact:

The Hayden Institute, PLLC
10694 Jones Road
Houston, Texas 77065
281-826-2685
chase@haydeninstitute.com