Contact & Order Support

Need help with an online order?

The Hayden Institute team is available to assist with questions related to purchases made through our online dispensary.

For the fastest assistance, email orders@haydeninstitute.com.

Existing Orders

If you are contacting us about an order that has already been placed, please include:

• Your name
• Your order number
• The email address used to place the order
• A brief description of how we can help

If your question involves a damaged or incorrect shipment, including a photo of the product and packaging when appropriate can help us resolve the issue more efficiently.

Product and Ordering Questions

Questions about products available through the online dispensary, product availability, or the ordering process may also be sent to orders@haydeninstitute.com.

Because individual health needs can vary, customer-service communication should not be considered individualized medical or nutritional advice. Questions requiring personalized clinical guidance may be better addressed through an appropriate healthcare professional.

Shipping, Returns & Refunds

For information about delivery times, shipping charges, free-shipping eligibility, damaged shipments, or other delivery questions, please review our Shipping Information.

For return eligibility and refund information, please review our Returns & Refunds policy.

Clinical and Patient Inquiries

The online dispensary serves customers throughout the United States, while The Hayden Institute operates a clinical practice in the Houston/Cypress, Texas area.

Questions about appointments, clinical services, becoming a patient, or an existing patient relationship should be directed through The Hayden Institute's main website rather than the online-order support address.