Frequently Asked Questions
The Hayden Institute online dispensary provides access to professional nutritional products and educational resources for customers throughout the United States. Find answers below to common questions about our store, products, ordering, shipping, and nutritional information.
About The Hayden Institute & Online Dispensary
Who operates The Hayden Institute online dispensary?
The online dispensary is operated by The Hayden Institute, an established health and wellness practice located in the Houston/Cypress, Texas area. For nearly two decades, nutrition has been incorporated into the practice's systems-based approach to health. The online dispensary provides convenient access to many of the professional nutritional products and brands available through the practice.
Do I need to be a patient of The Hayden Institute to order?
No. You do not need to be a patient of The Hayden Institute to purchase products available through the online dispensary. The store serves customers throughout the United States in addition to patients of the clinical practice.
Does purchasing from the online store make me a patient of The Hayden Institute?
No. Purchasing products, contacting the online store, or using educational information provided on this website does not establish a doctor-patient or other healthcare-provider relationship with The Hayden Institute or its practitioners. Individualized clinical care requires an appropriate professional relationship separate from an online purchase.
Products & Professional Brands
Are the products sold through The Hayden Institute authentic?
Yes. Products offered through The Hayden Institute online dispensary are obtained through the professional manufacturers and distribution channels used by the practice. The store carries professional nutritional brands including Standard Process, Supreme Nutrition, VerVita, and others.
Do you carry Standard Process products?
Yes. The Hayden Institute is an authorized Standard Process healthcare practitioner and offers Standard Process products through the online dispensary. Dr. Chase Hayden also serves as a national continuing education speaker for Standard Process, teaching healthcare professionals on nutrition, endocrine health, and systems-based clinical strategies.
Why are some professional products or brands not available online?
The online catalog does not represent every nutritional product or professional brand available to or used within The Hayden Institute. Professional manufacturers may have different policies governing online distribution, and some products may be used within more individualized clinical settings rather than offered through the online store.
I don't see a product I'm looking for. What should I do?
The online catalog represents products currently available for purchase through The Hayden Institute's online dispensary. Availability may vary based on inventory, manufacturer policies, and online distribution requirements. For questions about products currently offered through the store, contact orders@haydeninstitute.com
How can I find the right type of product?
Products can be explored by Health Goal, Concern, Product Type, or Brand, or you can use the store search when looking for a particular product or ingredient. Our Supplement & Product Guides also provide educational information about nutrients, ingredients, formulations, and differences among products.
Ordering, Shipping & Returns
How much does shipping cost?
Standard U.S. shipping is $9 for orders under $99. Orders of $99 or more qualify for free standard U.S. shipping. Additional details are available in our Shipping Information policy.
Do you ship outside the United States?
The online dispensary currently ships within the United States. International shipping is not currently offered through the store. Please review our Shipping Information policy for additional details.
Will all of the products in my order arrive together?
Not necessarily. Depending on the products ordered, inventory location, and fulfillment arrangements, an order may arrive in more than one shipment. Tracking information will be provided when available for the applicable shipment.
How can I track my order?
Tracking information is provided when available after an order has shipped. If you have questions about an existing order, contact orders@haydeninstitute.com and include your name, order number, and the email address used to place the order.
What should I do if my order arrives damaged or incorrect?
Contact orders@haydeninstitute.com as soon as possible and include your name, order number, a description of the problem, and photographs of the product and packaging when appropriate. Our team will review the issue and help determine the appropriate next step.
Can nutritional products be returned?
Return eligibility depends on the product. Eligible non-Standard Process products may be returned within 10 days of delivery when unopened, unused, and otherwise eligible under our return policy. Opened or used nutritional products are not eligible for return.
Standard Process products are final sale because of their temperature-sensitive and perishable nature. Damaged or incorrect products are handled separately from voluntary returns. Please review our Returns & Refunds policy for complete details.
Product & Health Questions
Can The Hayden Institute tell me which supplement I should take for a health condition?
The product descriptions, articles, and educational resources provided through the online dispensary are intended for general educational purposes and are not intended to diagnose a condition or determine which product is appropriate for an individual.
Nutritional needs can vary based on health history, medications, diet, laboratory findings, and other factors. Questions requiring individualized recommendations should be discussed with an appropriately qualified healthcare professional.
Can I take these products with medications or other supplements?
Individual products may contain nutrients, herbs, or other ingredients that can interact with medications, other supplements, or certain health conditions. If you take prescription medications, are pregnant or nursing, have a medical condition, or are uncertain whether a product is appropriate for you, consult an appropriately qualified healthcare professional before use.
Where can I learn more about supplements and nutrition?
Our Supplement & Product Guides provide practical information about nutrients, ingredients, formulations, and professional nutritional products available through the online dispensary.
For broader health education, The Hayden Institute's Health & Wellness Articles cover nutrition, digestion, metabolic health, hormones, inflammation, and other aspects of health and wellness.
Still Have a Question?
For questions about an online order or products currently offered through the online dispensary, visit our Contact & Order Support page or email orders@haydeninstitute.com